Peak Early…AND Often!

 

success bikeI believe all of us have potential for greatness.  In some way, shape, or form.  Not all the same either.  That’s not some motivational Tony Robbins fire-walking fluff either.  I just think it’s true.

Some don’t live up to their full potential.  It may be because of a lack of resources or encouragement or time or opportunity.  My dad was in this category.  He was full of great ideas but could never seem to pull the trigger on any of them.  I wish I could have met him at my current age, when he was 30.  He could have been the 1970s equivalent of Elon Musk.

Others reach their potential early but never seem to surpass or repeat it.

During my daughter’s senior year in high school, she was surprised to see some of the most popular seniors from the previous year come back to high school during their college spring break and actually sit in some classes!  One individual, a popular guy in his senior year but now a freshman at a prestigious college on the West Coast, asked one of my daughter’s classmates to ask HIM to the prom.  And she did.  And he went to the prom.  Again.

You probably know someone who fits into one or both categories.  I’m sure you don’t want to end up in either one.  How do you maintain peak performance so that we achieve success AND don’t have to always bring up our greatest hits from the past?  Here are five suggestions.

  1. Define Success.  It’s different for everyone but only you know what it is for you.  Think beyond wealth and status.  Make sure it’s tangible and achievable.  If you see success as being a brain surgeon but you faint at the site of blood and your hands shake when you get nervous, keep looking.
  2. Develop a Path to Success with Measurable Milestones.  Think of it as climbing a mountain using a series of diagonal switchbacks.  Your progress may be slow but if it’s heading upwards, you’re on the right path.
  3. Make Good Choices.  If you’re on the path to success, make sure whatever choices you make elevate you upward, not laterally or down.  Don’t let money or an unrelated success take you off the path to get the success you really want.
  4. Keep a Visual Record of Your Journey.  The reason fundraisers use the big thermometer to show donations is to have a visual to encourage people to help out.  You need a visual to remind yourself each day that you have a plan, and work to do to achieve it.
  5. After Achieving Success, Keep Going.  If you accomplish wins, you should now know the formula.  Why stop there?  Don’t be the 19-year-old who comes back to the prom to relive old glory.

All of us have a finite amount of time on this planet.  Why not use every last bit of it to achieve continual success?  It’s your choice.

I guess it comes down to a simple choice really.  Get busy livin’ or get busy dyin’

– Andy Dufresne.  The Shawshank Redemption

 

 

 

 

Stop Taking “NO” for an Answer

Businessman holding paperMany years ago, while in the Navy stationed overseas, I remember what it was like any time you needed paperwork approved by our personnel support detachment (PSD), the equivalent of the HR department.  PSD was managed by a guy named John Clark.  No matter what you asked for, the answer was always a resounding “NO” without any explanation.  It might be because he outranked most of us, or maybe he was just a crotchety old-timer, but dealing with him and PSD was the nearest equivalent to going to the DMV.  I never forgot that.

Fast forward to today.  I do some work with a local company that complains incessantly they can’t seem to get into a nearby large organization in order to market to them.  It seems was an incident a few years ago and this company was banned from entering the premises to do business.  Unfortunate since the employees of this large organization are the perfect target audience for my client.  Nobody can tell me exactly what happened or where this ban notice is written, but they are all paralyzed by it.

Last week I attended a networking meeting and lo and behold I ran into the person from this large organization and I flat-out asked her what the deal was.  She told me it was a federal regulation that stated one part of my client’s services were not able to be promoted, but there was no official ban and they even looked forward to having this client get involved.  The regulation made sense to me and of course this is good news for the client.  If only they had simply asked after being told “NO” they could have been active and successful with this organization.

Our inability to move past “NO” is probably grounded in childhood.  We are all born naturally curious.  We ask lots of questions.  Finally, our exasperated parents tell us to quit asking questions.  Most of us stopped being curious then, but those who persisted began to encounter “NO” on a regular basis.  This culled the curious herd even more.  Now, just a few of us are left as adults to keep pushing when they hear “NO”.

It can be problematic to push past “NO” and it got me into a lot of trouble in the Navy and even in my first two jobs when I got out.  Today though, it’s the secret to getting business that others won’t ever get close to.  What’s the secret to pushing past “NO” without getting into trouble?

  1. Don’t push it when the “NO” is a safety issue. (i.e. “No Swimming in the Lagoon after Dusk Due to Alligators”)
  2. Don’t push it when addressing company policy that has a purpose.  (i.e. “Who are you to tell me I can’t wear jeans on Friday?” when working for a bank or financial institution)
  3. Don’t push it just to be a pain in the A**. (i.e. “This policy makes no sense.  I don’t care about it but I just feel like being an A**H*** today” – this was my first LPO in the Navy)

BUT, when the “NO” you consistently hear is preventing you from career or business success and you can’t get a clear answer as to why, then feel free to push back a little.

None of us wants to hear that we’re being held back by something that has no business doing it to us.  Pick your battles carefully and work diligently in the pursuit of “NO”.

How to Get Your Managers to Take the Lead in Performance Management

If you are looking to improve employee and managerial accountability in your workplace it is critical that you start by improving the level of personal responsibility in each of your team members. It is only after your employees, managers, and leaders take full responsibility for the results they achieve that your organization will begin to achieve the results it is truly capable of.

This highly interactive training program will provide HR professionals with the tools they need to train, coach, and guide their managers through a more effective performance management process. Through video vignettes, case studies, real life application and action planning, participants will learn to view performance management as an ongoing process for achieving personal effectiveness.   The tools and techniques in this workshop will dovetail into any performance management system already in place.

Date: May 25, 2017
Time: 10:00 - 11:00 a.m.
Event: Wisconsin Medical Group Management Association
Topic: How to Develop a Successful Strategic Management Development Initiative
Sponsor: WMGMA
Venue: The Osthoff Resort
Location: 101 Osthoff Avenue
Elkhart Lake, Wisconsin 53020

How to Get Your Managers to Take the Lead in Performance Management

If you are looking to improve employee and managerial accountability in your workplace it is critical that you start by improving the level of personal responsibility in each of your team members. It is only after your employees, managers, and leaders take full responsibility for the results they achieve that your organization will begin to achieve the results it is truly capable of.

This highly interactive training program will provide HR professionals with the tools they need to train, coach, and guide their managers through a more effective performance management process. Through video vignettes, case studies, real life application and action planning, participants will learn to view performance management as an ongoing process for achieving personal effectiveness.   The tools and techniques in this workshop will dovetail into any performance management system already in place.

Date: September 21, 2017
Time: 10:00 - 11:00 a.m.
Event: 2017 Pennsylvania SHRM State Conference
Sponsor: PA SHRM
Venue: The Penn Stater Conference Center
Location: 215 Innovation Boulevard
State College, PA

How to Avoid “Ending Up”:  10 Steps to Professional Success

In this session, management and career development expert Mack Munro will show you how to you how to take both an inward and outward look at your personal career plans.  Specifically, you’ll learn techniques to self-assess strengths and weaknesses.  By leveraging the former and minimizing the latter, you’ll present yourself as more confident, capable, and credible.  This will enable you to get the respect that you and your profession deserve.

At the end of this presentation, you will be able to:

  • Define personal mastery and its importance to career development.
  • Describe how goal identification and strategic goal pursuits make a building manager more valuable.
  • Develop the skills and ability to set a strategic plan for career success in the building management profession and demonstrate those skills as you reinvent your current role.

Personal and professional development is critical for your long-term success and viability in this field.  Attend this presentation and get started on your journey immediately!

Date: June 26, 2017
Time: 3:15-5:00 p.m.
Event: Building Owners and Managers Association Annual Conference
Topic: How to Avoid "Ending Up"
Sponsor: BOMA
Venue: Music City Center
Location: Nashville, TN

How to Implement A Successful Strategic Management Development Initiative

Effective managers are key to any organization succeeding.  If you are looking to bring a strategic edge to your organization, training and developing those managers is a key component.  This presentation will show the importance of balancing performance management, strategic goals and initiatives, wants and needs of employees and managers, and tight budgets while working to implement a culture of learning.  The outcome will be managers who are more effective and a workforce that is motivated, educated, and turns over infrequently.

In this session, participants will learn to proactively initiate (or adeptly respond to a request for) a “management training program.”  Specifically, they will learn techniques to identify need, gather relevant data, leverage performance management, and communicate findings to senior management. They will also learn how to keep a program energized and permanently ingrain it into the organization’s culture, all the while communicating its success in the language of business.

Date: August 29, 2017
Time: 4:15-5:15 p.m.
Event: 2017 HR Florida State Conference
Topic: How to Develop a Successful Strategic Management Development Initiative
Venue: Hilton Bonita Creek
Location: Orlando, FL

Effective managers are key to any organization succeeding.  If you are looking to bring a strategic edge to your organization, training and developing those managers is a key component.  This presentation will show the importance of balancing performance management, strategic goals and initiatives, wants and needs of employees and managers, and tight budgets while working to implement a culture of learning.  The outcome will be managers who are more effective and a workforce that is motivated, educated, and turns over infrequently.

In this session, participants will learn to proactively initiate (or adeptly respond to a request for) a “management training program.”  Specifically, they will learn techniques to identify need, gather relevant data, leverage performance management, and communicate findings to senior management. They will also learn how to keep a program energized and permanently ingrain it into the organization’s culture, all the while communicating its success in the language of business.

Date: October 4, 2017
Time: 10:00 - 11:00 a.m.
Event: 2017 Tennessee State SHRM Conference
Topic: How to Develop a Successful Strategic Management Development Initiative
Sponsor: MTSHRM
Venue: Opryland Hotel and Convention Center
Location: 2800 Opryland Drive
Nashville, TN 37214
Public: Public
Registration: Click here to register.
More Info: Click here for more information.

Are Your Incentives Actually Incentivizing?

Still want to chew gum during the test?

Still want to chew gum during the test?

In my job working with organizations and business I often hear about new initiatives designed to build employee engagement.  Engaged employees, as the rationale goes, are more productive and loyal.  That’s a good thing.  The key of course is to figure out how to engage them.

Some companies try to be competitive with pay and benefits.  Others design educational and professional development incentives.  Some attempt to be Google, implementing organizational redesign with open workspaces, game rooms, and elaborate cafeterias.

And then there are those who use privileges to win over employees.  That’s also effective.  When done in the right spirit.

A colleague of mine shared the note that you can read in this blog.  It was given to all the kids in his daughter’s class in preparation for the standardized tests that are given each Spring.  The school was going to allow students to chew gum or Lifesavers during the test as a privilege, but first each student AND their parents had to sign a contract.  The gum chewing right came with a laundry list of requirements and rules.  What was designed to incentivize students was really no different than the standard set of rules they had to follow each day.  When the privilege has caveats, it ceases to be a privilege.

The idea of motivating people hinges around the concept that people are satisfied when they get WHAT they need, WHEN they need it.  Pay is only a part of it although to be fair, should be enough.  Privileges, like casual dress and bring-your-dog-to-work day should be those little surprises that dazzle and provide a spike in productivity.  But those privileges lose their luster when accompanies by a bunch of rules.  Granted, standards are important.  Provocative or offensive clothing can be a liability and nobody wants to step in dog crap when walking to the copier.  The rules are fine if the spirit of the privilege is not lost.

Which brings us to the gum-chewing contract.  With the fear of punishment high, combined with the added stress of standardized testing, I’m thinking students enter the test with lower morale than if gum was just outlawed.  The incentives just won’t incentivize.

So if your organization want to use incentives, keep the following in mind:

  1. Make the incentives special and limited in time.  Getting people accustomed to the incentive leads to it being seen as a right.  Now you’re stuck leaving it in place for good.
  2. Make the incentive something that the employee would want, not necessarily what you would want.  While I would love a new firearm as a gift, I’m pretty sure my wife wouldn’t see it as an appropriate anniversary gift.
  3. Make the incentive as rule-free as possible.  When privileges come with a host of regulations and rules, they just aren’t as special.
  4. Make the incentive as condition-free as possible.  My ex’s father paid to have the kitchen in her condo refurbished.  His condition was that she had to get rid of her pets and her son couldn’t fry doughnuts in the kitchen.  I’m not sure a gift should have that many conditions.

All of us love to give and get privileges.  Before giving them, take a moment to run through the checklist.  You don’t want your well-intentioned gift to have a negative impact.

 

 

 

 

 

 

 

 

Creating Space to Clear Your Head

beltsIn my opinion, one of the best things about Spring and Summer is that I spend about 3 hours each week mowing my 4 acres of grass on my Husqvarna riding mower.  I’ll gas it up, get a big dip of Grizzly long-cut wintergreen, and put my Spotify mowing playlist (mostly classic rock), and get busy.  It’s my thinking time and where I usually clear my head and come up with new ideas…

…which was recently interrupted when my mower threw the serpentine belt about two hours into the job.  Now I was stuck and had to re-thread the belt.  Usually it’s not that hard but this time the belt was hopelessly twisted.  I had to get down on my belly and try to untwist it plus re-thread it around six different pulleys.  It was hot, grass clippings were stuck to my skin, sweat was stinging my eyes (when you’re bald, sweat seems to pour faster), and gnats kept pestering me.  Finally, after 15 minutes, I had used up all my patience and every possible curse word in my lexicon (plus a few new ones I invented) and walked away.  I looked at every YouTube video I could find on re-threading the belt and found I was doing everything right.  After 30 minutes, I walked back out to the mower and in 3 minutes managed to get the belt on correctly.  I bolted the two plastic guards back on and finished the job.  Walking away was the best thing I could have done.

All of us are good problem-solvers.  We all have something we’re good at.  Sometimes though it works against us.  Our tried-and-true methods don’t seem to work and we push on, determined to prove we can do it.  The harder we try, the worse the problem gets.

When that happens, try the most counter-intuitive strategy you can.  It goes something like this:

  1. Walk away.  You won’t get a new perspective on a problem by staring at it the same way.
  2. Look at conventional methods of solving it.  Find, based on sheer numbers of documented success, what most people are doing.  Just as a sanity check.
  3. Visualize the problem in your head.  Walk through your solving steps without looking or thinking about the particular problem at hand.
  4. Refresh yourself.  Get something to eat or drink.  Watch something entertaining if just for a few minutes.
  5. Now go back and see the real problem again.  Just the act of taking a break can clear out your old decision channels and let you see the problem as it actually is, not as you have solved it before.

My reasons for using the mower for creative thinking is that it takes me out of the home office and off the computer.  When that environment presented its own challenge, I should have actually gone into my home office and turned on the computer right away.  The key is distance and objectivity.

This week, when faced with a perplexing problem, take the time to create some space.  Your brain is an amazing tool, but it too requires rest and maintenance.  I promise it will come back in better shape when you do that.